Enterprise Transformation
Soar to Success — created UNF's institution-wide student success strategy, integrating advising, analytics, communications, and academic support into a coordinated model that has driven three consecutive years of record retention and effectively closed equity gaps for first-generation, Pell-eligible, and underrepresented minority students.
Enterprise Technology Modernization
myNest | Designed and led implementation of a Slate-powered student success platform that unified scheduling, early alerts, advisor communication, analytics, and coordinated care into a single enterprise ecosystem. Recipient of the 2024 Slate Icon National Award.
Organizational Design & Culture
Next Level Student Success | Created a university-wide professional learning ecosystem that aligned advising, academic support, and student affairs around a common philosophy, shared language, and continuous improvement.
Experiential Learning Transformation
EngageUNF | Architected UNF's enterprise experiential learning platform, providing the operational infrastructure for the university's first institution-wide experiential learning graduation requirement and guaranteeing every undergraduate at least one high-impact learning experience.
Institutional Communications Modernization
Designed and co-led a university-wide communications audit that mapped institutional communication flows, governance, technology, and operational dependencies, creating the foundation for coordinated enterprise communication and administrative modernization.
Osprey First Summer Pathways
Designed and implemented an immersive summer transition program for incoming first-year students, building academic momentum and belonging before the first semester begins.
UGA NSF STEM Pipeline Grant
Co-led National Science Foundation initiative to increase the retention and graduation of underrepresented minority students in STEM disciplines.
FSCJ Downtown Immersion Project
Conceived and led a public-private partnership that transformed a vacant historic downtown building into 58 units of student housing, catalyzing $1.2 million in redevelopment funding while advancing the college's strategic vision for downtown revitalization.
FSCJ Social Enterprise Incubator Competition
Founded a Bank of America–funded competition empowering students to develop entrepreneurial ventures with measurable social impact.
Student Momentum Operating Model
Universities rarely struggle because they lack good ideas. They struggle because advising, technology, communications, academic support, experiential learning, and leadership often operate as parallel systems rather than a coordinated enterprise.
The Student Momentum Operating Model is an institutional design approach that aligns these systems into a single operating model capable of delivering measurable student success at scale.
Implemented at the University of North Florida, the model contributed to three consecutive years of record retention, substantially improved graduation outcomes, and the elimination of longstanding equity gaps.
The Foundation: Governance & Accountability
Challenge:
Universities often struggle not because they lack initiatives, but because priorities, ownership, and accountability are fragmented across divisions.
Transformation
Established governance and accountability structures that aligned executive leadership, academic affairs, student affairs, technology, and operations around shared institutional priorities, enabling coordinated execution across traditionally independent divisions.
Impact
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Faster implementation
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Better decision-making
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Greater organizational agility
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Enterprise-wide alignment around student success
The Four Enterprise Capabilities
1. Experiential Learning as Institutional Infrastructure
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The Challenge: High-impact practices (HIPs) are often fragmented across campus, creating "participation gaps" for students.
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The System: A unified platform that centralizes internships, undergraduate research, and community engagement into a single, visible "front door."
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Impact: Guaranteed access to experiential learning, stronger workforce readiness, and institutionalized alignment with career pathways.
2. Organizational Capacity
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The Challenge: Technology alone cannot solve retention; success requires a highly trained, mission-aligned organization.
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The System: Next Level Student Success and Rockstar Advisor programs are leadership-led professional development programs that foster a culture of operational excellence.
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Institutional Impact:
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Staff engagement increased
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Cross-unit collaboration improved
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Three consecutive years of record retention
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3. Decision Architecture
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The Challenge: Most institutions are "data rich but insight poor," struggling to translate massive datasets into real-time interventions.
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The System: A strategic architecture that integrates real-time progress monitoring with automated, proactive communication loops between advising and academic leadership.
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Impact: Early-alert precision, measurable increases in 4-year graduation rates, and a "visible" student journey.
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At UNF, this model has anchored three consecutive years of record retention and was a contributing factor in closing gaps between first-generation and continuing-generation students.
4. Service Delivery Architecture
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The Challenge: Outdated advising structures often struggle to maintain personalization as enrollment grows and student needs become more complex.
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The System: A multi-tier hybrid model that integrates centralized foundational support with college-based specialized guidance.
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Impact: Improved accessibility, staff efficiency, and a coordinated case-management approach for at-risk populations.
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At UNF, D/F/W rates in gateway STEM courses declined by more than 11 percentage points, and first-year retention rose from 79% to 87% over three years.